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Can You Train Contact Center Agents in Empathy?

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"Can You Train Contact Center Agents in Empathy?"

Learn how to train your contact center employees in empathy.

Neuroscience professionals suggest that people must have developed a foundation of empathy in childhood to strengthen this skill as an adult. We decided to explore how we can reinforce empathy in contact center agents.


Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers

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