Globalsecurity

Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Omni-Channel Customer Experience: The Unicorn of Modern CX

Request Your Free White Paper Now:

"Omni-Channel Customer Experience: The Unicorn of Modern CX"

Delivering omni-channel experiences has been a hot topic in the CX industry for a number of years.

The reason that we keep talking about it is that very few have actually achieved omni-channel delivery. Another important reason that we continue to talk about omni-channel experiences is because it’s what customers expect. They want the organizations that they choose to know them as a customer, including product and channel usage and preferences. Is the reason that we keep talking about (and striving for) omni-channel experiences because they are not obtainable? Is an omni-channel approach the unicorn of modern customer experience?

In this article, we discuss what is needed to deliver on an omni-channel experience and the barriers that keep companies from delivering on
this objective.


Offered Free by: MaritzCX
See All Resources from: MaritzCX

Recommended for Professionals Like You: