The famous saying goes “it takes years to build a reputation but just moments to ruin it.” Don’t let this happen to you.
Now more than ever, retaining customers and attracting new ones both depend on providing excellent customer service all the time, every time.
Unfortunately, higher volume calls and less CSRs, a limited omni-channel experience, and disconnected field and customer service teams results in severely low insight, making it very difficult if not impossible to meet customer needs and expectations.
Join us for this on-demand webinar as we discuss how leading Microsoft technology offers a unique opportunity for companies to measure and improve their customer experiences. We will explore tips and real-world experiences in how organizations like yours are using Microsoft technology to:
Adam Borst, Customer Care Practice Director | PowerObjects, an HCL Technologies Company
Bill Kern, Field Service Practice Director | PowerObjects, an HCL Technologies Company
Offered Free by: PowerObjects
See All Resources from: PowerObjects
This download should complete shortly. If the resource doesn't automatically download, please, click here.